Recently, Twitter has made great strides in improving the accessibility of its platform. In fact, a few months ago we learned that the blue bird would allow us to post voice tweets, and more recently the voice notes are showing up in private messages. While Jack Dorsey may be more concerned with Square than Twitter for many, the social network benefits from an excellent team that work daily to give users the best experience possible.
Twitter reconsiders its statement.
But while voice tweets seem like a great idea to humanize the platform again, a lot of negative reviews have surfaced. In fact, some users criticize that Twitter did not consider the needs of all users before launching such a feature. The social network responded quickly through its official account and came up with ideas related to transcription to make voice tweets more accessible.
Transcription for audio and video is part of our larger plan to make Twitter accessible to everyone across all features, both existing and new.https://t.co/c9LTPiE003 (2/2)
– Twitter support (@TwitterSupport) 29th September 2020
It has to be said that people with disabilities, the visually impaired, the deaf or the hard of hearing felt abandoned when Twitter proudly introduced this new way of tweeting. In June, Twitter said: “We’re sorry we tested unsupported voice tweets on the visually impaired, deaf or hard of hearing. It is a mistake to start this experiment without this support. Accessibility shouldn’t be an afterthought. “” That failure, if it can be called that, has allowed Twitter to develop good habits in the future.
In addition, and especially due to the COVID-19 pandemic, many people with disabilities have withdrawn into their homes. One of the only ways for social interaction is through social networks. For this reason, more and more companies in the industry are trying to set up systems that allow better access to their communication tools. Just like Twitter.